Return & Store Credit Policy

J Hans & Sia

At J Hans & Sia, we are committed to maintaining the authenticity, quality, and integrity of every timepiece we offer. Our return policy is designed to ensure that all customers receive watches in their original, unworn condition.

Please review the following terms before completing your purchase.

1. Return Window

J Hans & Sia accepts eligible watch returns within seven (7) calendar days, under the following conditions:

• In-Store Purchases: Within seven (7) calendar days of the original purchase date.

• Online Purchases: Within seven (7) calendar days of the confirmed delivery date.

All return requests must be initiated by emailing returns@jhans-sia.com within the applicable return period.

Returns requested outside this period will not be accepted, except as otherwise required by law.

2. Store Credit Only

All approved discretionary returns are issued exclusively as J Hans & Sia store credit.

We do not provide cash refunds or refunds to the original payment method for discretionary returns.

Store credit may be redeemed toward future purchases at J Hans & Sia and is not redeemable for cash, except where required by law.

3. Security Tag Requirements

All watches sold by J Hans & Sia are fitted with our branded security tags. Certain watches may also feature additional manufacturer security tags.

All originally attached security tags must remain attached, intact, and unaltered for a watch to qualify for return.

A watch becomes ineligible for discretionary return if any original security tag has been:

• Removed or detached.

• Cut, broken, or damaged.

• Tampered with or altered.

• Removed and subsequently reattached.

Removal of a security tag voids discretionary return eligibility, even within the seven-day return window.

We strongly encourage customers to retain all security tags until they are certain they wish to keep their purchase.

4. Watch Condition & Modifications

Returned watches must be in their original, unused, unworn, and unaltered condition.

A watch will be considered worn or modified and will not qualify for return if:

• Any bracelet links have been removed, added, or adjusted.

• The bracelet has been resized, including resizing performed at the customer's request.

• The original strap or bracelet has been removed, replaced, or modified.

• Any part of the watch exhibits scratches, scuffs, dents, or other indications of use.

• Original components or protective materials have been removed or altered.

Returning removed links or original straps does not restore return eligibility.

5. Packaging & Documentation

All returns must include:

• Original watch box and packaging.

• Warranty card, manuals, and documentation.

• All original accessories and components.

• All originally attached security tags.

• Proof of purchase or order confirmation.

Items with missing packaging, accessories, or documentation may be refused.

6. Return Authorization & Shipping

All return requests must be submitted to:

returns@jhans-sia.com

Customers must provide their receipt or order number, purchase details, and reason for return.

No merchandise should be shipped to J Hans & Sia without prior return authorization.

For discretionary returns shipped to us:

• All return shipping costs are the customer's responsibility.

• Return shipments must include tracking and insurance covering the full purchase value.

• Customers are responsible for properly packaging and securely shipping returned merchandise.

• J Hans & Sia is not responsible for loss or damage occurring during customer-arranged return transit.

Return instructions will be provided after authorization.

7. Inspection & Verification

All returned watches are subject to inspection before store credit is approved.

J Hans & Sia reserves the right to verify:

• Product authenticity and serial number against original sales records.

• Security tag integrity.

• Watch condition and signs of wear.

• Bracelet, strap, and component originality.

• Completeness of packaging and documentation.

Receipt of a returned item does not guarantee acceptance.

Merchandise failing to meet these requirements will be ineligible for discretionary return.

8. Special Orders & Final Sale Items

Watches expressly designated as Final Sale at the time of purchase are not eligible for discretionary return.

Special-order or customized watches are also final sale when this condition is disclosed before purchase.

Other promotional or sale-priced watches remain subject to the standard return policy unless explicitly designated as Final Sale.

9. Manufacturer Warranty & Product Issues

All applicable manufacturer warranties remain valid independently of this return policy.

A signed, stamped, or activated manufacturer warranty card does not, by itself, affect return eligibility.

Customers who receive an incorrect, damaged, or potentially defective product should contact returns@jhans-sia.com promptly for assistance.

Warranty claims, merchandise delivered incorrectly, and other issues subject to applicable consumer protection laws will be evaluated separately from discretionary returns. Any legally required refunds, replacements, shipping remedies, or other rights remain unaffected.

J Hans & Sia

jhans-sia.com

Returns & Assistance: returns@jhans-sia.com